Frequently Asked Questions

Got a question? Simply want to learn more? Drop us a line and our team of marketing
experts will get back to you as soon as possible! Generally in 6-12 hrs!

Can I Receive a Receipt for My Purchase?

Certainly. We will mail you your receipt as soon as you place your order. If you don’t see it in your inbox, please check your spam or promotional emails.

Are There Any Discounts on Bulk Purchases?

Social Mention was built to provide affordable social media growth to both small and big creators & businesses alike. All the packages are custom-designed to offer the best prices in the industry with maximum impact.

Since the prices are already reduced for maximum accessibility, there’s hardly any scope for further discounts.

However, please reach out to us at live chat support for all bulk orders, and we will devise a tailored plan for you at the best prices possible.

Can I Cancel or Modify My Order?

No. Unfortunately, we don’t provide any cancellations once the payment is made. However, our support team is always happy to assist you with any modifications.

Please note: Modifications are only possible until before delivery.

Can I Track My Order Status?

Absolutely. Once your order is placed, you’ll receive an email confirmation with your tracking number. For real-time updates on your order status, simply visit https://www.socialmention.com/tracking/, enter your tracking number, and stay updated every step of the way!”

Do You Offer Drip Feed Delivery?

100%. In fact, all of our orders are processed using the drip feed method, meaning your services (likes, views, shares, etc.) are delivered gradually to maintain a natural and steady flow of engagement.

This special feature was introduced by SocialMention experts to prevent your social media accounts from being flagged for any suspicious activity. With years of experience and a deep understanding of platform algorithms, SocialMention is proud to offer this unique feature as a key differentiator, ensuring organic and safe engagement for all our users.

Does SocialMention Really Work?

Without a doubt. There’s a reason why more than 100k+ creators come back to us for repeat orders.

Apart from our exceptional service quality and affordable rates, we also offer real engagement from real users. These users are directly in contact with the SocialMention team and are compensated to engage with your content.

This organic process, developed after years of intensive research, is the reason behind all the success stories you see on our website. If you’d like to be one of them, give us a try—you won’t regret it!

Is it Safe to Use SocialMention?

Absolutely. As safe as it can get. All our services undergo rigorous backend testing before being offered. Each test is carefully evaluated to ensure user account privacy, security, and performance, giving you complete peace of mind.

Do You Offer Refills?

Yes, we offer 100% free refills for all orders—even though we’ve never had to.

If your order isn’t delivered as promised by our team or you notice a drop in your engagement, our system automatically detects your loss and makes you eligible for free refills.

With this foolproof, end-to-end system, your security is protected, and your growth is guaranteed.

What is the Maximum Number of Followers, Views, Likes or Comments I Can Buy?

No restrictions whatsoever! With SocialMention, your growth potential is as boundless as your ambition—you can place as many orders as you need to scale your success.

However, we recommend keeping your paid engagement aligned with your organic growth. For example, if you currently have 4k followers, it’s more realistic to order a few thousand followers rather than jumping straight to 40k. Gradual growth not only looks natural but also builds credibility with your audience.

When Will I Start Receiving My Order?

Immediately. We understand the importance of quick results, so we don’t keep you waiting. As soon as your order is processed, you’ll begin seeing delivery and growth without delay.

Get ready to see your phone flooded with the notifications you’ve been eagerly waiting for. Watch as your engagement skyrockets in real time, bringing the results you’ve been anticipating!

I Haven’t Received My Order Yet. What Now?

Fortunately, in our 10 years of service, we’ve rarely received such complaints. However, if you haven’t received your order yet, you must first check your account settings. Make sure that you haven’t accidentally set it to private. Instagram prevents us from providing any service to private accounts.

If everything looks good at your end and your order still hasn’t been delivered to your account, our skilled and responsive support team is here to help. Simply reach out to contact us page, and we’ll track your order on the backend, resolve any issues, and ensure you get the results you’ve been expecting.

My Followers Are Dropping After Purchase. What Now?

A drop in followers doesn’t always mean it’s related to your purchase. There could be several reasons behind this, such as:

Content Misalignment: Your recent posts may not resonate with your audience.
Inactivity: Your inconsistent content calendar is the real culprit.
Bot Engagement: You recently purchased engagement from an unauthorised seller who infiltrated your organic following with bot and spam accounts.
Algorithm Changes: Sudden shifts in algorithms can affect visibility and engagement.
Shadowbans or Violations: Breaching platform guidelines may impact your reach.

We understand that each follower lost stings, no matter the reason, but the good news is that if this happens within 5 days of purchasing our services, we’ll refill your followers for free. Simply contact our support team, and we’ll handle the rest!

I Set My Account to Private Accidentally. Will I Still Get My Order?

This could lead to either a partial fulfilment of your order or nothing at all. However, there’s no need to be concerned as our AI-powered quickly detects any discrepancies. Once identified, our support team will send you a message advising you to switch your account to public to resolve the issue.